Villas
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FAQ
FAQ
Booking & Rates
How do I book a villa at Uma Sapna?
Well, darling, getting yourself into a dreamy Uma Sapna villa is as easy as saying "paradise, please!". Book through the website to enjoy special perks and better rates. It's usually the most direct route to seeing all their gorgeous villas and snagging any special deals they're cooking up.
Sometimes a good old-fashioned chat with their lovely team at +6287888736628, by the way! can sort out any tricky requests or secret desires you have for your stay.
Can I make a group booking or reserve multiple villas?
You got it! Whether it's a group getaway, a multi-villa takeover for your whole crew, or even a full buyout you're dreaming of, we're all ears! Let's chat about what you've got cooking.
Can I hold a reservation while I finalize my plans?
We're happy to hold a reservation for you while you finalize your plans, but this is subject to availability and the specific dates you're looking at.
To give you the most accurate information and confirm a hold, please reach out to our team with your desired dates.
What’s included in my villa rate?
Your villa rate is thoughtfully curated to ensure a seamless and delightful stay here in Bali. Here's what's typically included: delicious breakfast, mobile concierge with our attentive team is on hand to assist with your needs, complimentary internet access throughout the resort area, exclusive features of your private sanctuary, such as your private pool, lush gardens, and serene living spaces.
Should you have any specific questions about inclusions for a particular villa type or booking, please don't hesitate to ask!
Do you offer gift cards or promotions?
While we don't currently offer gift cards, we do have special promotions pop up throughout the year. Your best bet for catching those is to keep an eye on our website and social media.
And if you're looking to make someone's stay extra special, we can absolutely help you arrange a bespoke gift to complement their visit with us. Just let us know what you have in mind!
Payments & Currency
When will I be charged for my stay?
As soon as the booking is confirmed, you will be charged a deposit or full amount depending on the promotion you select.
Can I pay a deposit instead of the full amount?
Indeed, we offer flexibility for your booking needs. Do note that our more value-oriented options are typically non-refundable, allowing us to offer them at a more accessible rate.
Can I split the payment across two cards?
Unfortunately, we're currently unable to split payments across multiple cards. We apologize for any inconvenience this may cause.
What credit/debit cards do you accept?
We accept Visa, Master, JCB, and Amex.
What currency do you accept?
All transactions will be processed in Indonesian Rupiah (IDR), in accordance with government regulations.
Is my payment information secure?
Yes, absolutely. We prioritize the security of your payment information. All transactions are processed through a secure payment gateway that employs industry-standard encryption and security protocols to protect your data. You can rest assured that your details are handled with the utmost care and confidentiality.
Changes, Cancellations & Refunds
What is your cancellation policy?
Each booking with us comes with its own unique cancellation terms, designed to suit the specific rate and season. We encourage you to review the details outlined during your booking process or reach out to our team directly for clarity on your specific reservation.
Can I cancel or change a non-refundable booking?
No, non-refundable bookings cannot be canceled or changed once confirmed. This is how we're able to offer these rates at a special value.
What happens if I cancel late or don’t show up?
Should you need to cancel your reservation, please refer to the specific cancellation policy outlined in your booking confirmation. This policy details any charges that may apply for late cancellations or no-shows. Generally, late cancellations or a failure to arrive will result in a full amount charge of your total booking.
We recommend reviewing your confirmation details carefully or reaching out to our team if you have any questions about your specific booking's policy.
How do I modify or cancel an existing reservation?
The best approach depends on how you made your booking:
If you booked with us directly, simply reach out to our reservations team at +62878 8873 6628 or [email protected]. You'll find these details on your booking confirmation or our website. We're here to help with any changed plans or cancellations.
If you booked through an online travel agency (e.g., Booking.com, Agoda, Trip.com, Expedia): You will generally need to modify or cancel your reservation through the platform you originally used. Each platform has its own policies and procedures for changes and cancellations, and they often have a "Manage My Booking" or "Contact Us" section within your account.
Important to Note
Keep in mind that cancellation and modification policies vary based on your booked rate and its terms. Many of our more affordable options are non-refundable. If you hit any snags, don't hesitate to contact our Uma Sapna team; we can often offer guidance even if you booked elsewhere.
When will I receive my refund, and can it go to a different card?
Once a refund is processed from our end, the time it takes to reflect in your account largely depends on your bank or credit card provider. Typically, this can take anywhere from 3 to 14 business days. We recommend checking your statement within that timeframe. If you have not received it after 14 business days, please contact your bank first.
By standard policy, refunds are typically processed back to the original payment method used for the booking. This is a security measure and ensures the refund is linked to the initial transaction. Therefore, we are unable to process a refund to a different card than the one used for the original payment.
Arrival, Location & Check-In
Where is Uma Sapna located?
We’re tucked into Jl. Drupadi, Seminyak—just minutes from Bali’s best shopping, dining, and beaches. A peaceful base in the heart of it all.
What do I need to bring for check-in?
When you arrive for check-in at Uma Sapna, please have the following ready to ensure a smooth and swift process:
• Your passport or valid ID: As per local regulations and for your security, we will need to see a valid form of identification for all guests. For international guests, a passport is required. For Indonesian citizens, a KTP (ID card) is sufficient.
• Your booking confirmation: Having a copy (digital or printed) of your reservation confirmation will help us quickly locate your booking details.
• The credit card used for booking (if applicable): If your reservation required pre-payment or a guarantee with a credit card, you may be asked to present the physical card used at check-in for verification purposes.
Our team will be ready to assist you upon arrival!
What time is check-in and check-out?
At Uma Sapna, our standard check-in and check-out times are:
Check-in: 2:00 PM (14:00 WITA)
Check-out: 12:00 PM (12:00 WITA)
Can I request early check-in or late check-out?
Should you require an early check-in or late check-out, please contact our team in advance. While subject to availability and potential additional charges, we'll do our best to accommodate your request.
Can I choose a specific bed type or request connecting villas?
At Uma Sapna, we understand you might have specific preferences for your stay. We do offer a limited number of connecting villas, which are ideal for families or groups who wish to stay close. These are also subject to availability. If you require connecting villas, it is highly recommended to request this at the time of booking and confirm availability with our team.
We will always strive to fulfill your requests to make your stay as comfortable as possible!
Is airport pick-up available, and how do I get to Uma Sapna?
Airport Pick-up Service:
Yes, we do offer airport pick-up services for your convenience. To arrange this, please provide us with your flight details (airline, flight number, and estimated arrival time) at least 24 hours prior to your arrival. Our team will be happy to coordinate your transfer.
Getting to Uma Sapna:
Uma Sapna is conveniently located in Seminyak, approximately 10-15 kilometers from Ngurah Rai International Airport (DPS).
Here are your options for getting to us:
• Uma Sapna airport transfer (recommended): this is the most seamless and stress-free option, especially after a long flight. Our professional driver will meet you directly at the airport.
• Taxi/ride-sharing apps: taxis are readily available outside the airport terminal. You can also use ride-sharing apps like Grab or Gojek (though you might need to walk a short distance from the terminal to meet your driver due to airport regulations for these services).
• Rental car: If you plan on exploring Bali extensively, renting a car is an option. However, please note that traffic in Bali can be busy, and parking at Uma Sapna is limited.
Our address is: Uma Sapna, Jl. Drupadi No. 20, Seminyak, Bali, Indonesia.
Is parking available?
Yes, parking is available at Uma Sapna for guests who arrive with their own mode of transport. We offer complimentary on-site parking for your convenience, and parking at Uma Sapna is limited.
During Your Stay
Is breakfast included?
Yes, delicious breakfast provided by Kilo Kitchen Seminyak.
Do you have family-friendly villas and a kids’ policy?
Yes, we absolutely welcome families!
Our Two-Bedroom Pool Villas are specifically designed with families in mind, offering spacious open-air living and ample room to relax. Each includes a master king bedroom and a second bedroom with twin beds, plus a private pool or outdoor Jacuzzi. Some even have connecting doors for added convenience. You'll also find a full kitchen and BBQ grills in these villas.
Our Kids' Policy:
• Infants (0-1 years old): Stay free using existing bedding, and baby cots are complimentary upon request.
• Children (2-6 years old): Stay free when sharing existing beds with parents. Additional charge for daily breakfast.
• Extra Beds for hire available for Rp 650,000 per night, which includes breakfast.
We can provide high-chairs and some pool toys to make your little ones' stay more enjoyable. Babysitting services are also available for an additional charge.
We strive to make Uma Sapna a wonderful experience for guests of all ages!
Are private pools safe for children?
When it comes to private pools and children, safety is always our top priority at Uma Sapna.
However, it's important to note that our private pools do not have safety fences or alarms as a standard feature. Safety fences are available to hire at additional cost.
Therefore, active adult supervision is essential at all times when children are in or around the pool area. We strongly advise that children, especially young ones, are never left unsupervised near the pool.
For families with very young children, we recommend being particularly vigilant. If you have any specific concerns or require assistance with pool safety during your stay, please do not hesitate to speak with our team upon arrival or during your booking process. Your children's safety is paramount.
Is internet access free?
Yes. It is a complimentary usage of internet access throughout the resort area.
What time does the spa open?
Terra Spa & Wellness opens at 10 AM.
After Your Stay & General Info
How do I request a receipt or review my stay?
To request a receipt or share your feedback about your stay at Uma Sapna, here's how.
Requesting a Receipt:
For a copy of your invoice or receipt, please contact our front desk team directly during your stay, or reach out to our reservations/accounting department after your departure. You can email us at [email protected] or call us at +62878 8873 6628. Please provide your booking name and stay dates to help us assist you promptly.
Reviewing Your Stay:
We truly value your feedback! There are a few ways to share your experience:
Post-Stay Email: You might receive a follow-up email from us after your departure, which will include a link to provide a review.
• Online Travel Agencies (OTAs): if you booked through a platform like Booking.com, Agoda, or Expedia, you can usually leave a review directly on their website or app after your stay.
• Review platforms: you can also share your thoughts on popular review sites such as TripAdvisor or Google Reviews.
• Direct feedback: feel free to share your comments directly with our team at the front desk or via email.
Your insights help us continually enhance the Uma Sapna experience for all our guests.
Booking & Rates
How do I book a villa at Uma Sapna?
Well, darling, getting yourself into a dreamy Uma Sapna villa is as easy as saying "paradise, please!". Book through the website to enjoy special perks and better rates. It's usually the most direct route to seeing all their gorgeous villas and snagging any special deals they're cooking up.
Sometimes a good old-fashioned chat with their lovely team at +6287888736628, by the way! can sort out any tricky requests or secret desires you have for your stay.
Can I make a group booking or reserve multiple villas?
You got it! Whether it's a group getaway, a multi-villa takeover for your whole crew, or even a full buyout you're dreaming of, we're all ears! Let's chat about what you've got cooking.
Can I hold a reservation while I finalize my plans?
We're happy to hold a reservation for you while you finalize your plans, but this is subject to availability and the specific dates you're looking at.
To give you the most accurate information and confirm a hold, please reach out to our team with your desired dates.
What’s included in my villa rate?
Your villa rate is thoughtfully curated to ensure a seamless and delightful stay here in Bali. Here's what's typically included: delicious breakfast, mobile concierge with our attentive team is on hand to assist with your needs, complimentary internet access throughout the resort area, exclusive features of your private sanctuary, such as your private pool, lush gardens, and serene living spaces.
Should you have any specific questions about inclusions for a particular villa type or booking, please don't hesitate to ask!
Do you offer gift cards or promotions?
While we don't currently offer gift cards, we do have special promotions pop up throughout the year. Your best bet for catching those is to keep an eye on our website and social media.
And if you're looking to make someone's stay extra special, we can absolutely help you arrange a bespoke gift to complement their visit with us. Just let us know what you have in mind!
Payments & Currency
When will I be charged for my stay?
As soon as the booking is confirmed, you will be charged a deposit or full amount depending on the promotion you select.
Can I pay a deposit instead of the full amount?
Indeed, we offer flexibility for your booking needs. Do note that our more value-oriented options are typically non-refundable, allowing us to offer them at a more accessible rate.
Can I split the payment across two cards?
Unfortunately, we're currently unable to split payments across multiple cards. We apologize for any inconvenience this may cause.
What credit/debit cards do you accept?
We accept Visa, Master, JCB, and Amex.
What currency do you accept?
All transactions will be processed in Indonesian Rupiah (IDR), in accordance with government regulations.
Is my payment information secure?
Yes, absolutely. We prioritize the security of your payment information. All transactions are processed through a secure payment gateway that employs industry-standard encryption and security protocols to protect your data. You can rest assured that your details are handled with the utmost care and confidentiality.
Changes, Cancellations & Refunds
What is your cancellation policy?
Each booking with us comes with its own unique cancellation terms, designed to suit the specific rate and season. We encourage you to review the details outlined during your booking process or reach out to our team directly for clarity on your specific reservation.
Can I cancel or change a non-refundable booking?
No, non-refundable bookings cannot be canceled or changed once confirmed. This is how we're able to offer these rates at a special value.
What happens if I cancel late or don’t show up?
Should you need to cancel your reservation, please refer to the specific cancellation policy outlined in your booking confirmation. This policy details any charges that may apply for late cancellations or no-shows. Generally, late cancellations or a failure to arrive will result in a full amount charge of your total booking.
We recommend reviewing your confirmation details carefully or reaching out to our team if you have any questions about your specific booking's policy.
How do I modify or cancel an existing reservation?
The best approach depends on how you made your booking:
If you booked with us directly, simply reach out to our reservations team at +62878 8873 6628 or [email protected]. You'll find these details on your booking confirmation or our website. We're here to help with any changed plans or cancellations.
If you booked through an online travel agency (e.g., Booking.com, Agoda, Trip.com, Expedia): You will generally need to modify or cancel your reservation through the platform you originally used. Each platform has its own policies and procedures for changes and cancellations, and they often have a "Manage My Booking" or "Contact Us" section within your account.
Important to Note
Keep in mind that cancellation and modification policies vary based on your booked rate and its terms. Many of our more affordable options are non-refundable. If you hit any snags, don't hesitate to contact our Uma Sapna team; we can often offer guidance even if you booked elsewhere.
When will I receive my refund, and can it go to a different card?
Once a refund is processed from our end, the time it takes to reflect in your account largely depends on your bank or credit card provider. Typically, this can take anywhere from 3 to 14 business days. We recommend checking your statement within that timeframe. If you have not received it after 14 business days, please contact your bank first.
By standard policy, refunds are typically processed back to the original payment method used for the booking. This is a security measure and ensures the refund is linked to the initial transaction. Therefore, we are unable to process a refund to a different card than the one used for the original payment.
Arrival, Location & Check-In
Where is Uma Sapna located?
We’re tucked into Jl. Drupadi, Seminyak—just minutes from Bali’s best shopping, dining, and beaches. A peaceful base in the heart of it all.
What do I need to bring for check-in?
When you arrive for check-in at Uma Sapna, please have the following ready to ensure a smooth and swift process:
• Your passport or valid ID: As per local regulations and for your security, we will need to see a valid form of identification for all guests. For international guests, a passport is required. For Indonesian citizens, a KTP (ID card) is sufficient.
• Your booking confirmation: Having a copy (digital or printed) of your reservation confirmation will help us quickly locate your booking details.
• The credit card used for booking (if applicable): If your reservation required pre-payment or a guarantee with a credit card, you may be asked to present the physical card used at check-in for verification purposes.
Our team will be ready to assist you upon arrival!
What time is check-in and check-out?
At Uma Sapna, our standard check-in and check-out times are:
Check-in: 2:00 PM (14:00 WITA)
Check-out: 12:00 PM (12:00 WITA)
Can I request early check-in or late check-out?
Should you require an early check-in or late check-out, please contact our team in advance. While subject to availability and potential additional charges, we'll do our best to accommodate your request.
Can I choose a specific bed type or request connecting villas?
At Uma Sapna, we understand you might have specific preferences for your stay. We do offer a limited number of connecting villas, which are ideal for families or groups who wish to stay close. These are also subject to availability. If you require connecting villas, it is highly recommended to request this at the time of booking and confirm availability with our team.
We will always strive to fulfill your requests to make your stay as comfortable as possible!
Is airport pick-up available, and how do I get to Uma Sapna?
Airport Pick-up Service:
Yes, we do offer airport pick-up services for your convenience. To arrange this, please provide us with your flight details (airline, flight number, and estimated arrival time) at least 24 hours prior to your arrival. Our team will be happy to coordinate your transfer.
Getting to Uma Sapna:
Uma Sapna is conveniently located in Seminyak, approximately 10-15 kilometers from Ngurah Rai International Airport (DPS).
Here are your options for getting to us:
• Uma Sapna airport transfer (recommended): this is the most seamless and stress-free option, especially after a long flight. Our professional driver will meet you directly at the airport.
• Taxi/ride-sharing apps: taxis are readily available outside the airport terminal. You can also use ride-sharing apps like Grab or Gojek (though you might need to walk a short distance from the terminal to meet your driver due to airport regulations for these services).
• Rental car: If you plan on exploring Bali extensively, renting a car is an option. However, please note that traffic in Bali can be busy, and parking at Uma Sapna is limited.
Our address is: Uma Sapna, Jl. Drupadi No. 20, Seminyak, Bali, Indonesia.
Is parking available?
Yes, parking is available at Uma Sapna for guests who arrive with their own mode of transport. We offer complimentary on-site parking for your convenience, and parking at Uma Sapna is limited.
During Your Stay
Is breakfast included?
Yes, delicious breakfast provided by Kilo Kitchen Seminyak.
Do you have family-friendly villas and a kids’ policy?
Yes, we absolutely welcome families!
Our Two-Bedroom Pool Villas are specifically designed with families in mind, offering spacious open-air living and ample room to relax. Each includes a master king bedroom and a second bedroom with twin beds, plus a private pool or outdoor Jacuzzi. Some even have connecting doors for added convenience. You'll also find a full kitchen and BBQ grills in these villas.
Our Kids' Policy:
• Infants (0-1 years old): Stay free using existing bedding, and baby cots are complimentary upon request.
• Children (2-6 years old): Stay free when sharing existing beds with parents. Additional charge for daily breakfast.
• Extra Beds for hire available for Rp 650,000 per night, which includes breakfast.
We can provide high-chairs and some pool toys to make your little ones' stay more enjoyable. Babysitting services are also available for an additional charge.
We strive to make Uma Sapna a wonderful experience for guests of all ages!
Are private pools safe for children?
When it comes to private pools and children, safety is always our top priority at Uma Sapna.
However, it's important to note that our private pools do not have safety fences or alarms as a standard feature. Safety fences are available to hire at additional cost.
Therefore, active adult supervision is essential at all times when children are in or around the pool area. We strongly advise that children, especially young ones, are never left unsupervised near the pool.
For families with very young children, we recommend being particularly vigilant. If you have any specific concerns or require assistance with pool safety during your stay, please do not hesitate to speak with our team upon arrival or during your booking process. Your children's safety is paramount.
Is internet access free?
Yes. It is a complimentary usage of internet access throughout the resort area.
What time does the spa open?
Terra Spa & Wellness opens at 10 AM.
After Your Stay & General Info
How do I request a receipt or review my stay?
To request a receipt or share your feedback about your stay at Uma Sapna, here's how.
Requesting a Receipt:
For a copy of your invoice or receipt, please contact our front desk team directly during your stay, or reach out to our reservations/accounting department after your departure. You can email us at [email protected] or call us at +62878 8873 6628. Please provide your booking name and stay dates to help us assist you promptly.
Reviewing Your Stay:
We truly value your feedback! There are a few ways to share your experience:
Post-Stay Email: You might receive a follow-up email from us after your departure, which will include a link to provide a review.
• Online Travel Agencies (OTAs): if you booked through a platform like Booking.com, Agoda, or Expedia, you can usually leave a review directly on their website or app after your stay.
• Review platforms: you can also share your thoughts on popular review sites such as TripAdvisor or Google Reviews.
• Direct feedback: feel free to share your comments directly with our team at the front desk or via email.
Your insights help us continually enhance the Uma Sapna experience for all our guests.
International Awards & Reviews
Booking & Rates
How do I book a villa at Uma Sapna?
Well, darling, getting yourself into a dreamy Uma Sapna villa is as easy as saying "paradise, please!". Book through the website to enjoy special perks and better rates. It's usually the most direct route to seeing all their gorgeous villas and snagging any special deals they're cooking up.
Sometimes a good old-fashioned chat with their lovely team at +6287888736628, by the way! can sort out any tricky requests or secret desires you have for your stay.
Can I make a group booking or reserve multiple villas?
You got it! Whether it's a group getaway, a multi-villa takeover for your whole crew, or even a full buyout you're dreaming of, we're all ears! Let's chat about what you've got cooking.
Can I hold a reservation while I finalize my plans?
We're happy to hold a reservation for you while you finalize your plans, but this is subject to availability and the specific dates you're looking at.
To give you the most accurate information and confirm a hold, please reach out to our team with your desired dates.
What’s included in my villa rate?
Your villa rate is thoughtfully curated to ensure a seamless and delightful stay here in Bali. Here's what's typically included: delicious breakfast, mobile concierge with our attentive team is on hand to assist with your needs, complimentary internet access throughout the resort area, exclusive features of your private sanctuary, such as your private pool, lush gardens, and serene living spaces.
Should you have any specific questions about inclusions for a particular villa type or booking, please don't hesitate to ask!
Do you offer gift cards or promotions?
While we don't currently offer gift cards, we do have special promotions pop up throughout the year. Your best bet for catching those is to keep an eye on our website and social media.
And if you're looking to make someone's stay extra special, we can absolutely help you arrange a bespoke gift to complement their visit with us. Just let us know what you have in mind!
Payments & Currency
When will I be charged for my stay?
As soon as the booking is confirmed, you will be charged a deposit or full amount depending on the promotion you select.
Can I pay a deposit instead of the full amount?
Indeed, we offer flexibility for your booking needs. Do note that our more value-oriented options are typically non-refundable, allowing us to offer them at a more accessible rate.
Can I split the payment across two cards?
Unfortunately, we're currently unable to split payments across multiple cards. We apologize for any inconvenience this may cause.
What credit/debit cards do you accept?
We accept Visa, Master, JCB, and Amex.
What currency do you accept?
All transactions will be processed in Indonesian Rupiah (IDR), in accordance with government regulations.
Is my payment information secure?
Yes, absolutely. We prioritize the security of your payment information. All transactions are processed through a secure payment gateway that employs industry-standard encryption and security protocols to protect your data. You can rest assured that your details are handled with the utmost care and confidentiality.
Changes, Cancellations & Refunds
What is your cancellation policy?
Each booking with us comes with its own unique cancellation terms, designed to suit the specific rate and season. We encourage you to review the details outlined during your booking process or reach out to our team directly for clarity on your specific reservation.
Can I cancel or change a non-refundable booking?
No, non-refundable bookings cannot be canceled or changed once confirmed. This is how we're able to offer these rates at a special value.
What happens if I cancel late or don’t show up?
Should you need to cancel your reservation, please refer to the specific cancellation policy outlined in your booking confirmation. This policy details any charges that may apply for late cancellations or no-shows. Generally, late cancellations or a failure to arrive will result in a full amount charge of your total booking.
We recommend reviewing your confirmation details carefully or reaching out to our team if you have any questions about your specific booking's policy.
How do I modify or cancel an existing reservation?
The best approach depends on how you made your booking:
If you booked with us directly, simply reach out to our reservations team at +62878 8873 6628 or [email protected]. You'll find these details on your booking confirmation or our website. We're here to help with any changed plans or cancellations.
If you booked through an online travel agency (e.g., Booking.com, Agoda, Trip.com, Expedia): You will generally need to modify or cancel your reservation through the platform you originally used. Each platform has its own policies and procedures for changes and cancellations, and they often have a "Manage My Booking" or "Contact Us" section within your account.
Important to Note
Keep in mind that cancellation and modification policies vary based on your booked rate and its terms. Many of our more affordable options are non-refundable. If you hit any snags, don't hesitate to contact our Uma Sapna team; we can often offer guidance even if you booked elsewhere.
When will I receive my refund, and can it go to a different card?
Once a refund is processed from our end, the time it takes to reflect in your account largely depends on your bank or credit card provider. Typically, this can take anywhere from 3 to 14 business days. We recommend checking your statement within that timeframe. If you have not received it after 14 business days, please contact your bank first.
By standard policy, refunds are typically processed back to the original payment method used for the booking. This is a security measure and ensures the refund is linked to the initial transaction. Therefore, we are unable to process a refund to a different card than the one used for the original payment.
Arrival, Location & Check-In
Where is Uma Sapna located?
We’re tucked into Jl. Drupadi, Seminyak—just minutes from Bali’s best shopping, dining, and beaches. A peaceful base in the heart of it all.
What do I need to bring for check-in?
When you arrive for check-in at Uma Sapna, please have the following ready to ensure a smooth and swift process:
• Your passport or valid ID: As per local regulations and for your security, we will need to see a valid form of identification for all guests. For international guests, a passport is required. For Indonesian citizens, a KTP (ID card) is sufficient.
• Your booking confirmation: Having a copy (digital or printed) of your reservation confirmation will help us quickly locate your booking details.
• The credit card used for booking (if applicable): If your reservation required pre-payment or a guarantee with a credit card, you may be asked to present the physical card used at check-in for verification purposes.
Our team will be ready to assist you upon arrival!
What time is check-in and check-out?
At Uma Sapna, our standard check-in and check-out times are:
Check-in: 2:00 PM (14:00 WITA)
Check-out: 12:00 PM (12:00 WITA)
Can I request early check-in or late check-out?
Should you require an early check-in or late check-out, please contact our team in advance. While subject to availability and potential additional charges, we'll do our best to accommodate your request.
Can I choose a specific bed type or request connecting villas?
At Uma Sapna, we understand you might have specific preferences for your stay. We do offer a limited number of connecting villas, which are ideal for families or groups who wish to stay close. These are also subject to availability. If you require connecting villas, it is highly recommended to request this at the time of booking and confirm availability with our team.
We will always strive to fulfill your requests to make your stay as comfortable as possible!
Is airport pick-up available, and how do I get to Uma Sapna?
Airport Pick-up Service:
Yes, we do offer airport pick-up services for your convenience. To arrange this, please provide us with your flight details (airline, flight number, and estimated arrival time) at least 24 hours prior to your arrival. Our team will be happy to coordinate your transfer.
Getting to Uma Sapna:
Uma Sapna is conveniently located in Seminyak, approximately 10-15 kilometers from Ngurah Rai International Airport (DPS).
Here are your options for getting to us:
• Uma Sapna airport transfer (recommended): this is the most seamless and stress-free option, especially after a long flight. Our professional driver will meet you directly at the airport.
• Taxi/ride-sharing apps: taxis are readily available outside the airport terminal. You can also use ride-sharing apps like Grab or Gojek (though you might need to walk a short distance from the terminal to meet your driver due to airport regulations for these services).
• Rental car: If you plan on exploring Bali extensively, renting a car is an option. However, please note that traffic in Bali can be busy, and parking at Uma Sapna is limited.
Our address is: Uma Sapna, Jl. Drupadi No. 20, Seminyak, Bali, Indonesia.
Is parking available?
Yes, parking is available at Uma Sapna for guests who arrive with their own mode of transport. We offer complimentary on-site parking for your convenience, and parking at Uma Sapna is limited.
During Your Stay
Is breakfast included?
Yes, delicious breakfast provided by Kilo Kitchen Seminyak.
Do you have family-friendly villas and a kids’ policy?
Yes, we absolutely welcome families!
Our Two-Bedroom Pool Villas are specifically designed with families in mind, offering spacious open-air living and ample room to relax. Each includes a master king bedroom and a second bedroom with twin beds, plus a private pool or outdoor Jacuzzi. Some even have connecting doors for added convenience. You'll also find a full kitchen and BBQ grills in these villas.
Our Kids' Policy:
• Infants (0-1 years old): Stay free using existing bedding, and baby cots are complimentary upon request.
• Children (2-6 years old): Stay free when sharing existing beds with parents. Additional charge for daily breakfast.
• Extra Beds for hire available for Rp 650,000 per night, which includes breakfast.
We can provide high-chairs and some pool toys to make your little ones' stay more enjoyable. Babysitting services are also available for an additional charge.
We strive to make Uma Sapna a wonderful experience for guests of all ages!
Are private pools safe for children?
When it comes to private pools and children, safety is always our top priority at Uma Sapna.
However, it's important to note that our private pools do not have safety fences or alarms as a standard feature. Safety fences are available to hire at additional cost.
Therefore, active adult supervision is essential at all times when children are in or around the pool area. We strongly advise that children, especially young ones, are never left unsupervised near the pool.
For families with very young children, we recommend being particularly vigilant. If you have any specific concerns or require assistance with pool safety during your stay, please do not hesitate to speak with our team upon arrival or during your booking process. Your children's safety is paramount.
Is internet access free?
Yes. It is a complimentary usage of internet access throughout the resort area.
What time does the spa open?
Terra Spa & Wellness opens at 10 AM.
After Your Stay & General Info
How do I request a receipt or review my stay?
To request a receipt or share your feedback about your stay at Uma Sapna, here's how.
Requesting a Receipt:
For a copy of your invoice or receipt, please contact our front desk team directly during your stay, or reach out to our reservations/accounting department after your departure. You can email us at [email protected] or call us at +62878 8873 6628. Please provide your booking name and stay dates to help us assist you promptly.
Reviewing Your Stay:
We truly value your feedback! There are a few ways to share your experience:
Post-Stay Email: You might receive a follow-up email from us after your departure, which will include a link to provide a review.
• Online Travel Agencies (OTAs): if you booked through a platform like Booking.com, Agoda, or Expedia, you can usually leave a review directly on their website or app after your stay.
• Review platforms: you can also share your thoughts on popular review sites such as TripAdvisor or Google Reviews.
• Direct feedback: feel free to share your comments directly with our team at the front desk or via email.
Your insights help us continually enhance the Uma Sapna experience for all our guests.
International Awards & Reviews
Uma Sapna Story
Where better to begin your Bali story than a boutique villa resort in Seminyak? Low-rise and leafy, where 26 private pool villas give you space to chill, work, play, or do absolutely nothing.
Uma Sapna Story
Where better to begin your Bali story than a boutique villa resort in Seminyak? Low-rise and leafy, where 26 private pool villas give you space to chill, work, play, or do absolutely nothing.
In the heart of Seminyak, Uma Sapna is a private pool villa resort and creative precinct—where art, food, wellness, and modern Balinese design meet on holiday. Where hanging your sarong feels just as natural as raising a glass.
Jl. Drupadi, Gg. Kahyangan,
Seminyak, Kuta, Badung,
Bali 80361 Indonesia
Find us
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In the heart of Seminyak, Uma Sapna is a private pool villa resort and creative precinct—where art, food, wellness, and modern Balinese design meet on holiday. Where hanging your sarong feels just as natural as raising a glass.
Jl. Drupadi, Gg. Kahyangan, Seminyak, Kuta, Badung, Bali 80361 Indonesia
Find us