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FAQs

When will I be charged for my villa reservation?

I cancelled my villa reservation. When will I be credited?

An emergency has come up. Can I cancel my reservation?

Can I change or cancel my non-refundable reservation?

Can I indicate special villa requests or preferences, such as connecting villas, bed type, smoking type, or early check-in?

What do I need to bring to the villa to check in?

What credit and debit cards do you accept?

How do I get a receipt for my villa reservation?

For bookings paid for at the villa, will the amount due when I pay at the villa be the same at the time of booking?

Can I pay a deposit on my villa reservation?

What currency does Uma Sapna Villa accept?

Can I check out late from my hotel?

Arrival and Check-In Time

Will I be charged a night's stay if I miss my reservation or arrive late?

Will my credit card be charged if I forget to cancel and don't stay in the room I reserved?

What is your cancellation policy?

What should I do if I didn't receive a confirmation email after making my reservation?

How do I know my reservation is confirmed?

How do I cancel a villa reservation online?

How do I modify my villa reservation?

How do I find directions to the villa?

Is my credit card information secure?

Can I put the payment for my reservation on two separate credit cards?

How do I make a reservation for someone else?

Will bad weather affect my reservation?

How do I find the villas's change and cancellation policy after I have made a reservation?

Can I change my villa cancellation?

Can you put my refund on a different card than the one I used to pay for my reservation?

Can I rent a car at the Villa?

Can children stay at the Villa?

What is the minimum age requirement for villa check-in?

What restaurants are available in or near the villa?

How do I get from the airport to the villa?

How do I write a guest review about a villa?

How can I contact Uma Sapna Customer Service?

What should I do if I have a question about a past reservation?

Will my email address be used by Uma Sapna for marketing purposes?

Can I reserve more than one villa at a time, or book villas for a large group?

Can I book a villa over the phone?

Is there a fee for calling or for booking a villa over the phone?

Can Uma Sapna hold my reservation for booking at a later time?

Can I purchase Uma Sapna gift card?

What is the 21% government tax and service charge means?

Is breakfast included in my reservation?

Is there parking at the villa?

What is Uma Sapna Star Rating?

How to Reserve?

What is the Rates at Uma Sapna?

What is “++” or “Net” on the rates means?

Is there complimentary Airport Pick Up?

What is the Bed Configuration?

Is In Villa Private Swimming Pool Safe For Kids?

What is your children policy?

What time is Spa at Uma Sapna open?

How’s the Services Food and Beverages at Uma Sapna?

Is Internet Connection Free?

What about the Mosquitoes?